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1. Initial Contact and fill out questionnaire.
This will allow us to find out important information from you like where is it that you are interested, what time of year, and any likes and dislikes. This also gives us the opportunity to get to know you a little better. This way we can fit those beach lovers with beautiful white sand beaches and crystal clear water or we may fit that "Super Stressed Businessman" with a full-service spa resort in the middle of nowhere (no cell service). This is super important as it helps us know what you are interested in and the best way for us to serve you.
2. Phone Call or Follow Up Questions
Sometimes we need to get more information from you, so that means that we need to follow up with a phone call to discuss the details. (As you know, great trips are all about the details.) We will get into the nitty-gritty of the trip and make sure that we are all on the same page.
Depending on the trip and what you are interested in, we will do extensive research on your exact needs. This may be that you are in need of a handicapped accessible room for your parents. We will make sure that we can provide this for you at any of the resorts that we offer you. This also may be that you are in need of a specific location so that you are close to a loved one, but still want time to vacation. This can take anywhere from 1 to 3 days to complete the research phase.
4. Quote Process
We usually try to limit the number of resorts or destinations that we display you as if we have done a good job in the preceding phases, we should know exactly what you need. We usually show you a few ideas for you to look and see what you think. You will then give us a little feedback and we will bounce ideas back and forth to narrow the ideas and resorts. (There is no time limit for this process).
Once your decisions are made and you are ready, we will discuss the different options for the trips such as insurance, excursions, etc. We will then take a deposit on the trip along with other necessary information. This will lock in the prices and we will make sure that you know your final payment date. (Yes, we will remind you of this as well.)
6. Trip Details
Once the final payment has been processed, the travel advisor will work up your travel documents and look over everything with a fine tooth comb. We make sure that everything is clear and concise and that you do not have any questions. We then set up one last meeting or phone call to discuss the trip. (We will discuss flight details, transportation, dress codes, logistics, etc during this meeting).
7. Follow Up
During the trip, we will follow up to make sure that you are well taken care of. We also are here after the trip to be notified of anything that went wrong or went great.
8. Repeat all of the steps for your next amazing vacation.
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